AURASTAR Shipping Policy

Last Updated: October 16, 2026

At AURASTAR, we are committed to delivering premium fashion and an exceptional shopping experience. Every order represents our commitment to style, quality, and individuality. Our goal is to get your favorite AURASTAR pieces to you as smoothly and efficiently as possible.

1. Order Processing Time

Orders are typically processed within 1–3 business days after purchase.

Business days exclude weekends and public holidays. During sales, product launches, holidays, or periods of high order volume, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

• Standard U.S. Shipping: Estimated 3–7 business days.
• Expedited Shipping: Available at checkout when offered, with delivery estimates displayed before purchase.
• International Shipping: Estimated 7–21 business days, depending on the destination and shipping method.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather, customs inspections, holidays, or other circumstances outside our reasonable control.

Please check the shipping options and estimated delivery dates displayed at checkout for your order.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, package details, and any applicable promotions.

From time to time, AURASTAR may offer free shipping promotions. Any minimum purchase requirements or other conditions will be clearly communicated with the offer.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information when available.

Please allow 24–48 hours after receiving your tracking details for carrier tracking updates to appear.

You can use the tracking link in your shipping confirmation email to follow your package’s progress.

5. Incorrect Shipping Information

Customers are responsible for entering an accurate shipping address at checkout.

If you notice an error, contact AURASTAR customer support as soon as possible at [YOUR CUSTOMER SUPPORT EMAIL].

We cannot guarantee that an address can be changed once an order has been processed or shipped. Additional shipping charges may apply if a carrier permits a reroute or redelivery.

6. Delayed or Missing Packages

Although we work to fulfill orders promptly, shipping delays may occasionally occur.

If your tracking information has not updated for several business days or your package appears to be missing, please contact us at [YOUR CUSTOMER SUPPORT EMAIL] with your order number.

We will help you review the available tracking information and determine the appropriate next steps with the shipping carrier.

7. Lost, Stolen, or Damaged Packages

If your package arrives damaged, appears to be lost, or is marked delivered but cannot be located, please contact us promptly.

Include your order number and any relevant photographs or tracking details so we can investigate.

Each situation will be reviewed individually. AURASTAR will provide an appropriate resolution where required by applicable law and in accordance with the circumstances of the shipment.

8. International Shipping, Customs, and Duties

International shipping availability depends on your destination.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

Customs processing may also extend delivery times. Customers are responsible for providing accurate delivery and customs information where required.

9. Split Shipments and Product Availability

Some orders may ship in multiple packages if products are fulfilled from different locations or become available at different times.

If this happens, tracking information may be provided separately for each shipment.

If a product becomes unavailable after an order is placed, we will contact you about the available options, including an appropriate refund if the order cannot be fulfilled.

10. Shipping Restrictions

Certain destinations may be unavailable because of carrier limitations, customs restrictions, or other shipping requirements.

Available delivery destinations and methods will be displayed during checkout whenever possible.

11. Contact Information

For shipping questions, tracking assistance, or order concerns, please contact:

AURASTAR Customer Support

Email: [YOUR CUSTOMER SUPPORT EMAIL]

Website: [YOUR SHOPIFY STORE URL]

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing AURASTAR and being part of our journey.

AURASTAR — Elevate Your Aura. Define Your Style.