Refund policy

AURASTAR Return & Refund Policy

Last Updated: October 16, 2026

At AURASTAR, we want every customer to feel confident and satisfied with their purchase. Our goal is to deliver premium style, quality, and a great shopping experience. If something isn’t right with your order, we’re here to help.

1. Return Window

Customers may request a return within 30 days of receiving their order. To qualify for a return, items must meet the conditions outlined below.

2. Return Eligibility

To be eligible for a return, items must be:

  • Unworn, unused, and unwashed.
  • In their original condition, with original tags attached.
  • Free from stains, odors, damage, or signs of wear.
  • Returned with original packaging, when reasonably available.

For hygiene and safety reasons, certain items may not be eligible for return where permitted by law. Any exclusions will be clearly stated on the product page.

3. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

  • Final-sale or clearance items clearly marked as non-returnable.
  • Gift cards.
  • Personalized or custom-made products.
  • Items damaged through misuse or normal wear.

Defective, damaged, or incorrectly shipped items will be handled according to applicable law, regardless of any stated return exclusions.

4. How to Request a Return

To start a return, contact our customer support team at [YOUR CUSTOMER SUPPORT EMAIL] with the following information:

  • Your order number.
  • The item you wish to return.
  • The reason for the return.
  • Photos of the item, if it arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions if your return is approved. Please do not send items back without receiving return instructions.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after approval for processing, although your bank or payment provider may take additional time.

Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

6. Exchanges and Size Changes

Need a different size or color? Contact our support team to ask about an exchange. Exchanges are subject to product availability.

If an exchange is unavailable, we may offer a refund or another suitable resolution in accordance with applicable law.

7. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [YOUR CUSTOMER SUPPORT EMAIL].

Please include your order number and clear photos of the issue. We will work with you to arrange an appropriate replacement, refund, or other remedy as required by applicable law.

8. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs unless otherwise stated.

If an item arrives defective, damaged, or incorrect, AURASTAR will cover reasonable return shipping costs where appropriate or required by law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of an item shipped without tracking.

9. Late or Missing Refunds

If you haven’t received your refund within the expected processing period:

  1. Check your bank account or payment provider.
  2. Contact your card issuer or bank, as processing may take additional time.
  3. If the refund still hasn’t arrived, contact us at [YOUR CUSTOMER SUPPORT EMAIL].

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

If an order cannot be canceled, you may request a return in accordance with this policy and applicable law.

11. Contact Information

For questions about returns, refunds, or exchanges, please contact:

AURASTAR Customer Support
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Website: [YOUR SHOPIFY STORE URL]

Thank you for choosing AURASTAR.

AURASTAR — Elevate Your Aura. Define Your Style.